Help center

Choose the coins and networks you send and receive, enter the amount and your address, then click Exchange and send the amount shown on the order page. We swap automatically and send the result to your wallet.

No, anyone can swap. Sign up to see your order history and join the referral program.

Almost every major coin listed on KuCoin — over 700 coins on nearly 900 networks, including BTC, ETH, USDT, USDC, SOL, XRP, BNB, TRX, DOGE and TON tokens. Any two coins can be swapped (routed through USDT when there is no direct pair). For coins that need a Memo/Tag (XRP, XLM, ATOM and others), enter the Memo shown on the order page when you send.

Mostly as long as the blockchain takes to confirm. Once your deposit is confirmed, the swap usually finishes within a minute; payout time depends on the destination network.

Just two: our service fee (a percentage of what you receive) and the payout network fee (charged by the blockchain; estimated at the current rate when you order, the actual fee at payout may differ slightly). Both are shown before you confirm — nothing hidden.

Crypto prices move constantly. We swap at the market quote when your coins arrive; the final amount shows on your order page.

The rate is the market quote at the moment your coins arrive and the swap starts. The amount shown when you order is an estimate; the final amount is on your order page.

Most cases are handled automatically: if your wallet dropped the last decimals we still recognise it; for floating-rate orders a larger or smaller amount is swapped as received; for fixed-rate orders with a different amount, or amounts below the minimum / above the maximum, the order page lets you continue at the market rate or get a refund (you can enter a refund address there). For transfers on the wrong network or that match no order, contact support and we will refund after checking.

Payments that arrive within 2 hours after the order expires are recognised and processed automatically. If it arrives later, contact support with your order ID and transaction hash and we will continue the swap or refund it.

Enter your order ID on the Track order page; no login needed. Registered users can also see every order under My orders.

Sign up to get your referral link. Each time someone who joined through it completes a swap, you earn 25–40% of our fee, rising with your total volume.

Swaps by people you referred, and your own, count toward your lifetime volume. At 50,000 / 100,000 / 200,000 USDT you move up to VIP2 / VIP3 / SVIP automatically, with a higher reward rate.

Request a withdrawal in the referral center, pick a network and enter your address. The minimum is 10 USDT; payouts go out after review.

Signing up through a referral link binds you to that referrer automatically, and it can't be changed afterwards.

Click Log in, choose Forgot password? and set a new one with a code sent to your email.

Use a strong password you don't use anywhere else, and never share your email code. Our staff will never ask for your password or codes.

No. Your coins pass through Speed only for the swap itself and go straight to your address afterwards. We don't keep user funds.